How to place your order

How to place your order

Benmarg is the leading online shopping site and gift store in Kenya.  We deliver high-quality products and gifts for all occasions including anniversaries, birthdays, Mother’s Day, Valentine’s Day, Weddings, and Christmas among others. 

We import our merchandise so we can be confident of the quality you will receive when you order from us. Each product is carefully handled according to your order. View our wide range of products/items, place an order online, and get same-day delivery for all orders within Nairobi. 


1. Identify What You Fancy

We have created a variety of categories to make it easy for you to find what you need. They include FlowersGifts for Him, Gifts for Her, Personalized GiftsBirthdayHampersOccasion (there are several occasions under this category such as SympathyWeddingBaby Shower) Baby and KidsCategory (here, you will find several other sub-categories such as Jewelry, ChocolatesWines and Whiskeys among others). 

You can also type what you would like from the Search Box located at the top of the website, be specific about what you want e.g. white roses, red flower bouquet, flowers and chocolate etc. 

2. Select

When you find what you are looking for, click on the image of the product and you will be directed to the item’s page which has more information.   




After including all the items you require, click on the Add to cart button . 


After adding your items to basket, specify the quantity of the items you would want. You will notice that the quantity box has set as the default. You can increase it if you need more of the specified product. Include a card message on the box right below your order. However, this is optional hence you can choose to leave it blank. When you are done, proceed to Checkout or Continue Shopping


If you have finished shopping, click on the Checkout button and you will be taken to the Contact Information page. Enter your email address at the top. If you want to be updated on new arrivals and offers we have, click on the box Keep me up to date on news and exclusive offers. 

Enter the shipping address details required. The shipping address is the address of the person receiving the gift. Please include all the information and be specific to make it easier for our riders to easily find the location. Include the name of the apartment, estate or road and the house number.  

If you have a discount code, you can include it on the right side of the page then click Apply. The discount will then be applied to your order. Click on Continue to shipping to proceed. 


4. Shipping Methods

After submitting the shipping information, you will be directed to the Shipping Method page. Choose the method you would prefer. You have the option of picking your flowers or other items from our offices or having them delivered to your doorstep. Once you have chosen a shipping method, click on the button Continue to Payment Method 



5. Check Out And Payment Methods

We accept payments from Airtel Money, Cash on delivery and MPesa. Our site is 100% secure so you can be assured the information you enter on our site will be safe and protected. 

If you choose to pay via Card, Airtel Money or Co-op bank, you need to choose the PesaPal option. You will then be directed to the payment page after clicking on the Complete Order button located at the bottom of the page.  

If you are paying via Mpesa, choose the MPesa option then you will be given instructions on how to pay and the Paybill number to use.  

After entering the payment method, enter the billing address details. The billing address is the address of the person paying for the order. If it is the same as the shipping address, you do not need to enter the details again. Click on Same as shipping address then proceed to the Complete Order button.  



6. Confirmation and Receipt

After you have made the payment and completed the order, a confirmation email will be sent to the email address you provided. The email also contains the order number which you can use to track your order. 

7. Delivery

Benmarg has a team of professional delivery personnel within Nairobi as well as all other towns across Kenya. Rest assured your delivery will be professionally handled and in case of any issues (missed deliveries or lack of accurate details) our logistics personnel will call you to confirm these details. In case of any clarifications, you can reach out to us on +254 715743844 or +254 723035814 or email us on